{"id":348,"date":"2009-09-08T22:43:56","date_gmt":"2009-09-08T20:43:56","guid":{"rendered":"https:\/\/www.tomislavstankovic.com\/blog\/?p=348"},"modified":"2013-04-14T13:59:53","modified_gmt":"2013-04-14T11:59:53","slug":"komunikacija-putem-telefonamobitela","status":"publish","type":"post","link":"https:\/\/www.tomislavstankovic.com\/blog\/komunikacija-putem-telefonamobitela\/","title":{"rendered":"Komunikacija putem telefona\/mobitela"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.tomislavstankovic.com\/blog\/wp-content\/uploads\/2009\/09\/Komunikacija_putem_telefona_mobitela.jpg\" alt=\"Komunikacija putem telefonamobitela\" width=\"635\" height=\"225\" class=\"aligncenter size-full wp-image-2785\" srcset=\"https:\/\/www.tomislavstankovic.com\/blog\/wp-content\/uploads\/2009\/09\/Komunikacija_putem_telefona_mobitela.jpg 635w, https:\/\/www.tomislavstankovic.com\/blog\/wp-content\/uploads\/2009\/09\/Komunikacija_putem_telefona_mobitela-300x106.jpg 300w\" sizes=\"auto, (max-width: 635px) 100vw, 635px\" \/><\/p>\n<p style=\"text-align: justify;\"><a title=\"Poslovna komunikacija\" href=\"https:\/\/www.tomislavstankovic.com\/blog\/poslovna-komunikacija\/\" target=\"_self\">Poslovna komunikacija<\/a> \u010desto zahtjeva aktivnost odmah i sada te ne\u0107ete imati vremena sastavljati e-mailove niti se vi\u0161e posvetiti problemu ili jednostavno trebate potvrditi termin poslovnog sastanka tada na scenu stupa telefon odnosno mobitel. Prije nego se posvetim nekim aspektima ove vrste komunikacije va\u017eno je napomenuti da se uvijek na po\u010detku razgovora predstavite imenom i prezimenom, titulom te ka\u017eete naziv tvrtke. Komunikacija putem telefona odnosno mobitela ima svoja pravila i s njom naj\u010de\u0161\u0107e zapo\u010dinje i zavr\u0161ava poslovna komunikacija.<\/p>\n<p style=\"text-align: justify;\"><strong>Poseban broj<\/strong> \u2013 ovo je problem mnogih po\u010detnika koji jedan telefonski broj koriste sa osobne i poslovne svrhe. Mo\u017eda \u0107e se u po\u010detku to \u010diniti kao dobar potez jer \u0107ete imati dosta poziva i mogu\u0107nost da govoriti kako imate poslovne obaveze, ali kako ozbiljnost u poslu bude rasla tako \u0107ete htjeti imati vrijeme samo za sebe te \u0107e do izra\u017eaja do\u0107i korisnost posebnog broja sa poslovne svrhe.<\/p>\n<p style=\"text-align: justify;\"><strong>Kratko i konkretno<\/strong> \u2013 poku\u0161ajte ne i\u0107i previ\u0161e u detalje. Razlog zbog kojega preko mobitela ne trebate voditi duga\u010dke razgovore je \u010dinjenica da \u0107ete te\u0161ko imati idealne uvjete oko sebe da bi na pravi na\u010din sudjelovali u razgovoru bilo da vas netko slu\u0161a, ometa ili ne\u0161to tre\u0107e. Dogovorite mjesto i vrijeme sastanka gdje \u0107ete i\u0107i u detalje, te eventualno javite ukoliko do\u0111e do promjena \u2013 za detalje je potrebniji sastanak u \u017eivo ili <a title=\"E-mail poslovna komunikacija\" href=\"https:\/\/www.tomislavstankovic.com\/blog\/e-mail-poslovna-komunikacija\/\" target=\"_self\">komunikacija putem e-maila<\/a> odnosno <a title=\"Poslovni web\" href=\"https:\/\/www.tomislavstankovic.com\/blog\/poslovni-web\/\" target=\"_self\">weba<\/a>.<\/p>\n<p style=\"text-align: justify;\"><strong>Prirodno i opu\u0161teno<\/strong> \u2013 jer \u0107e poku\u0161aj glume i manipulacije biti jednostavno za otkriti. Kako se u neverbalnoj komunikaciji mo\u017ee lako otkriti ako vam je neugodno ili ste uko\u010deni tako se putem verbalne telefonske komunikacije vrlo lako otkrije to isto kroz glas.<\/p>\n<p style=\"text-align: justify;\"><strong>Razgovor i samo razgovor<\/strong> \u2013 kada razgovarate putem telefona tj. mobitela onda se posvetite tome bez da istovremeno ne\u0161to pi\u0161ete, crtate, jedete, pijete&#8230; \u00a0jer time pokazujete svoju ozbiljnost i po\u0161tovanje prema sugovorniku, a tako ne biste djelovali u slu\u010daju da se zna kako istovremeno radite ne\u0161to drugo i niste posve\u0107eni temi razgovora. Tako\u0111er pazite da ne prekidate sugovornika.<\/p>\n<p style=\"text-align: justify;\"><strong>Po\u0161tujte vlastito i tu\u0111e vrijeme<\/strong> \u2013 \u0161to zna\u010di da ne\u0107ete pustiti sugovornika da \u010deka na otvorenoj liniji dok obavljate ne\u0161to nevezano uz razgovor. To nas dovodi do zaklju\u010dka da trebate ispred sebe imati pripremljene materijale ako znate da \u0107e razgovor zahtjevati \u010dinjenice kojih se trenutno ne mo\u017eete sjetiti bilo da se radi o datumima, drugim telefonskim brojevima, to do listama i sl.<\/p>\n<p style=\"text-align: justify;\">Telefonski razgovor ne mora biti rezerviran samo za brze dogovore nego mo\u017ee \u010diniti ve\u0107inu va\u0161e poslovne komunikacije odr\u017eavanjem telefonskih sastanaka. Tada je potrebno na vrijeme odrediti mjesto za koje ste sigurni da \u0107e vam olak\u0161ati uspje\u0161an sastanak odnosno mjesto bez previ\u0161e buke i ostalih smetnji uz sav popratni materijal (prospekti, ugovori,&#8230;).<\/p>\n<p style=\"text-align: justify;\">Zavr\u0161etak razgovora neka bude ugodan i pozitivan te se potrudite da shvatite sve \u0161to je sugovornik htio re\u0107i i tako\u0111er da on shvati vas jer posao ne\u0107e biti mogu\u0107e odraditi na pravi na\u010din ako se poruka izgubila u prijenosu.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.tomislavstankovic.com\/blog\/wp-content\/uploads\/2009\/09\/Komunikacija_putem_telefona_mobitela.jpg\" alt=\"Komunikacija putem telefonamobitela\" width=\"635\" height=\"225\" class=\"aligncenter size-full wp-image-2785\" srcset=\"https:\/\/www.tomislavstankovic.com\/blog\/wp-content\/uploads\/2009\/09\/Komunikacija_putem_telefona_mobitela.jpg 635w, https:\/\/www.tomislavstankovic.com\/blog\/wp-content\/uploads\/2009\/09\/Komunikacija_putem_telefona_mobitela-300x106.jpg 300w\" sizes=\"auto, (max-width: 635px) 100vw, 635px\" \/><\/p>\n<p style=\"text-align: justify;\"><a title=\"Poslovna komunikacija\" href=\"https:\/\/www.tomislavstankovic.com\/blog\/poslovna-komunikacija\/\" target=\"_self\">Poslovna komunikacija<\/a> \u010desto zahtjeva aktivnost odmah i sada te ne\u0107ete imati vremena sastavljati e-mailove niti se vi\u0161e posvetiti problemu ili jednostavno trebate potvrditi termin poslovnog sastanka tada na scenu stupa telefon odnosno mobitel. Prije nego se posvetim nekim aspektima ove vrste komunikacije va\u017eno je napomenuti da se uvijek na po\u010detku razgovora predstavite imenom i prezimenom, titulom te ka\u017eete naziv tvrtke. Komunikacija putem telefona odnosno mobitela ima svoja pravila i s njom naj\u010de\u0161\u0107e zapo\u010dinje i zavr\u0161ava poslovna komunikacija.<\/p>\n","protected":false},"author":1,"featured_media":2785,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[43],"tags":[22,47,41,48],"class_list":["post-348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-poslovna-komunikacija","tag-komunikacija","tag-mobitel","tag-poslovna","tag-telefon"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Komunikacija putem telefona\/mobitela  - Tomislav Stankovi\u0107<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tomislavstankovic.com\/blog\/komunikacija-putem-telefonamobitela\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Komunikacija putem telefona\/mobitela  - Tomislav Stankovi\u0107\" \/>\n<meta property=\"og:description\" content=\"Poslovna komunikacija \u010desto zahtjeva aktivnost odmah i sada te ne\u0107ete imati vremena sastavljati e-mailove niti se vi\u0161e posvetiti problemu ili jednostavno trebate potvrditi termin poslovnog sastanka tada na scenu stupa telefon odnosno mobitel. 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